30 Day Returns
We are pleased to provide free returns on all of our stocked items at SkyGem & Co. We will give you a shop credit or a complete refund if you purchase any stocked items from us in-store and are dissatisfied with them. No enquiries will be made!
In order to ensure that your purchase is ideal, we provide free 30-day returns on all of our stocked items. Simply return any stocked item you purchased within 30 days for an exchange or a full refund if, for any reason, you are not happy with it. We take great satisfaction in the outstanding standards to which our jewellery is made.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately 10 business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase. Any banking and financial institution surcharge fees are not refundable. International bank wire purchases will be refunded in USD according to the exchange rate at the time of purchase. SkyGem&Co is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and the refund. SkyGem & Co. is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle for your credit to appear.
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalised nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom-designed jewellery. If a piece is returned for a refund or cancelled during production, your next purchase will qualify for an exchange. Alterations to orders currently in process void the complimentary resize, return, and exchange policies. If you have a special request for a later delivery date, our 30-day return or exchange period begins on the date that your order was first available to ship. Similarly, if you plan on picking up your ring from one of our showrooms, our 30-day return or exchange period begins on the date that your order is available for pick up.
We try to keep our prices as current as possible. However, due to currency fluctuations, variations in market prices, human input errors, or unforeseen changes such as variations in supplier prices, there may be instances when there is a price change on an item you have ordered. All prices are subject to verification at the time of order, and should there be a price change on an item you have ordered, we will contact you to advise you of the change prior to importing the diamond.
From time to time, data, including prices, may be inaccurately displayed on the Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct all and any errors when they do occur, and we do not accept liability for inaccurate or erroneous prices. If an item is listed at a price that is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the item or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the item or pay the difference between the actual and charged prices.
All requests for refunds must be in writing, via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
We also offer one complimentary resizing for our standard ring styles within one year of the purchase date. International and interstate customers will only need to pay for shipping both ways, and we’ll take care of the rest. Please note that all eternity rings cannot be resized due to their design. Custom-made, modified, and engraved rings are subject to resizing fees. Outside of the 1-year complimentary resize period, rings can be resized for a fee when within the jeweller’s recommended sizing range. In order to maintain structural integrity, certain design rings cannot be resized. Please contact us for more information.
If you have any questions about our return procedure, please contact us at +61 9650 5190.