Lifetime Manufacturing Warranty
We stand behind the quality and craftsmanship of our jewellery. SkyGem & Co. offers a free lifetime warranty against manufacturing and material defects on all SkyGem & Co. jewellery.
If you experience damage to your purchase due to manufacturing or material defects, we recommend you contact us so we may evaluate your piece. Repairs that are not covered under the lifetime warranty will have a price quoted to you for approval before work is performed. If approved, a deposit will be collected for the repairs.
If there’s a warranty issue, you can bring the jewellery to our store and see one of our jewellery specialists, saving the hassle of sending it and waiting for the return in the mail. Our jeweller will assess the item, and if a warranty issue is found, we will repair the warrantied damage or replace the item without charge.
A repair or service performed by a jeweller other than SkyGem & Co. will void the warranty. All fine jewellery can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones or diamonds, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewellery.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
- The discoloration of precious metals is caused by chemicals, make-up, immersion in pools and hot tubs, or showering.
- Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
- Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
- Ring shank bending or deforming due to gym, physical exercise, sporting, and other daily contact activities.