Lifetime Manufacturing Warranty
We stand behind the quality and craftsmanship of our jewelry. SkyGem & Co. offers a free lifetime warranty against manufacturing and material defects on all SkyGem & Co. jewelry.
If you experience damage to your purchase due to manufacturing or material defects, we recommend you contact us so we may evaluate your piece. Repairs that are not covered under the lifetime warranty will have a price quoted to you for approval before work is performed. If approved, a deposit will be collected to the repairs.
This is where we set ourselves apart from other online stores. If there’s an warranty issue you can bring the jewelry to our store and see one of our jewelry specialist, saving the hassle of sending it and waiting for the return in mail. Our jeweler will assess the item and if an warranty issue were found, we will repair the warrantied damage or replace the item without charge.
Repair or service performed by a jeweler other than SkyGem & Co. will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones or diamonds, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or showering.
- Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
- Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
- Ring shank bending or deforming due to gym, physical exercise, sporting and other contact activities.